Practical details

A little clarity before you arrive.

Questions are welcome. Here are a few useful things to know before your first appointment.

Insurance

Start with your plan.

Physiotherapy coverage varies by plan and provider. Before your appointment, check your available coverage and whether your plan has any referral requirements.

If you have a question about the information you need for your claim, please reach out before your visit. We are happy to help you prepare.

Ask an insurance question →

For your visit

Bring what feels useful

Any relevant information from your health-care team
Comfortable clothing you can move in
Your insurance details, if you plan to submit a claim
Questions about your goals or daily routine

Frequently asked questions

The things people often wonder.

Do I need a referral?

Referral requirements can depend on your insurance plan. It is a good idea to check your coverage details before booking.

What happens at a first appointment?

Your physiotherapist will make time to understand what is bringing you in, talk through your goals, and guide an assessment that fits your comfort level. Together, you will discuss helpful next steps.

Can I bring my child to an appointment?

Families are welcome. If you would like to bring a child along, let us know when you book so we can help make the visit feel as easy as possible.

How should I prepare?

Come as you are, wear clothing that lets you move comfortably, and bring any questions you have. You do not need to have everything figured out before you arrive.

What if I am not sure which service to choose?

That is completely okay. Send us a short note about what is going on, and we can help you choose a starting point.

Still wondering?

We are happy to talk it through.

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